Terms & Conditions

Last updated: 19 August 2026

Operated by TNS Idea Factory (Pty) Ltd (Registration No. 2026/536922/07), South Africa (“BetAssist”, “we”, “us”, “our”). Contact: admin@betassist365.com.

BetAssist is an AI-powered sports analytics platform that generates data-driven betting suggestions using statistical models. We do not accept wagers, hold customer funds, operate a sportsbook, or act as an intermediary for bookmakers. Customers purchase access to AI-generated analytical reports and suggested bet combinations. Any decision to place a wager is made independently by the customer through licensed betting operators.

These Terms & Conditions (“Terms”) govern your access to and use of BetAssist at betassist365.com and related services (the “Service”). They incorporate our Privacy Policy, Refund Policy, and Cancellation Policy by reference. By creating an account, purchasing credits, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What BetAssist is

BetAssist is an AI-powered sports analytics platform that provides data-driven sports analysis and generates predictive betting suggestions (“Slips”) using statistical models. The Service delivers analytical content only — it is a decision-support tool, not a betting operator.

2. What BetAssist is not

BetAssist does not accept wagers, hold customer funds, operate a sportsbook, or act as an intermediary for any bookmaker. Customers purchase access to AI-generated analytical content only. We are not affiliated with, and do not represent, any betting operator.

3. No guarantees; not gambling

Predictions are probabilistic and scenario-based. They are not guarantees of success, nor to be construed as a wager or an act of gambling in any way. Sports outcomes are uncertain; past performance and modelled probabilities do not guarantee future results. You are solely responsible for any decisions you make using our content, and for any resulting losses. Never stake more than you can afford to lose.

4. Eligibility & your responsibilities

You must be at least 18 years old (or the legal age in your jurisdiction) to use BetAssist.
You are responsible for ensuring that using this service, and any betting you choose to do through third parties, is legal where you are. Betting is restricted or prohibited in some jurisdictions. Void where prohibited.
You agree to use the service only for lawful, personal, non-commercial purposes and not to scrape, resell, or redistribute the content.
You are responsible for keeping your account credentials secure.

5. Accounts

Some features require an account with a verified email address. You agree to provide accurate information and are responsible for activity under your account. We may suspend or terminate accounts that violate these Terms.

6. Credits — how they work

1 credit = 1 Slip generated. Credits are deducted only for Slips that are successfully generated. If a generation fails, that credit is not consumed (held reservations are automatically released).
Credits are sold in packages priced in South African Rand (ZAR), as displayed at checkout.
Purchased credits expire 90 days after purchase, per batch, and are consumed oldest-first. Expired credits are removed and are not refundable or restorable.
Bonus credits — including referral rewards and promotional credits — are promotional only. They have no cash value, are non-refundable and non-transferable, and also expire 90 days after they are granted.
Your credit balance is tracked in a ledger. Every credit movement — purchase, Slip generation, referral or promotional reward, expiry, refund, or adjustment — is recorded as a permanent entry in a per-user credit ledger, which is the authoritative record of your balance. The ledger records credits, not money; it is not a cash balance, deposit, or bank account.
Credits are a limited licence to use the Service. They are not money, not a deposit, and confer no right to withdrawal as cash, except where a refund is due under our Refund Policy or applicable law.

7. Payments

Payments are processed by our third-party payment provider, Ozow. By purchasing, you also agree to the provider’s terms; we do not store your full banking or card details. Settlement funds are held in our Ozow merchant float — a settlement account holding our funds pending settlement to our bank and to fund refunds. This float holds company revenue, not customer deposits: purchasing credits does not create a cash balance, deposit, or stored value in your favour (see §6). Prices are shown at checkout in ZAR and include VAT where applicable. Invoicing, taxes, and refunds are handled in accordance with South African Revenue Service (SARS) requirements. We may change prices, packages, or payment providers at any time; changes do not affect credits you have already purchased.

8. Delivery of digital content & consent to immediate performance

Credits are digital content delivered immediately on successful payment. You expressly request and consent to immediate delivery, and acknowledge that — to the extent permitted by applicable law — you lose any statutory right to cancel or “cool off” once delivery has begun and/or once a credit has been used to generate a Slip. See our Cancellation Policy and Refund Policy.

9. Acceptable use

You agree to use the Service only for lawful, personal, non-commercial purposes. You will not scrape, copy, resell, sublicense, redistribute, or publicly display our content; reverse-engineer or disrupt the Service; use bots or automated access; or abuse referral or promotional mechanics. We may void credits or rewards obtained through fraud, abuse, or error.

10. Referrals & promotional codes

Referral and promotional features are offered at our discretion and may be subject to additional terms shown at the time. Rewards are promotional bonus credits (see §6), have no cash value, and may be limited or voided in cases of abuse.

11. Refunds & cancellations

All purchases are final. Credits, once delivered, are non-refundable except where required by law or as set out in our Refund Policy. Unused purchased credits remain usable until they expire (90 days). Bonus, referral, and promotional credits have no cash value and are non-refundable. For how to close your account or cancel a purchase, see our Cancellation Policy.

12. Suspension & termination

We may suspend or terminate your access if you breach these Terms or use the Service unlawfully or abusively. You may close your account at any time (see Cancellation Policy). On termination for cause, unused credits may be forfeited to the extent permitted by law.

13. Limitation of liability

The Service is provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law. To the maximum extent permitted by law, BetAssist and its operators will not be liable for any losses (including betting or financial losses), damages, or costs arising from your use of, or reliance on, the Service or its content. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the applicable laws of South Africa, including the Consumer Protection Act, 2008.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing law

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law principles. Nothing here removes any non-waivable rights you have under mandatory consumer law.

16. Contact

Questions about these Terms? Contact us at admin@betassist365.com.